This agent was outside of line and disrespectful. There was NO reason for her Angle, especially when there was NO line and two or three agents standing with the counter like they were being Completely ready and in a position to help. Janet Ault
I cannot feel you board passengers before doing all of your checks around the plane. Leaving your shoppers caught for more than two hrs without to very little information and facts is whole bullshit. When you are mainly the same as just about every airline On this regard, it’s basically not appropriate to take care of your clients in this way.
I am 62 years outdated, and was on a flight from Orange County, Ca to Jacksonville, NC. All went very well right until I arrived at Charlotte,NC. For the reason that I had wheel chair aid I used to be helped otherwise I feel I wouldn't are already. Soon after two flight ended up cancelled on that night I wasn’t genuinely certain what I would do. But due to the kindness of the workers they wheeled me to buyer service equally occasions, and finally on acquiring the news that A different flight wouldn't be scheduled until the early morning from the third they built positive I had a motel paid out for by american airlines which I a great deal appreciated. Becoming by itself was a little Frightening, but I designed it via, and managed to obtain back to your airport at 5:thirty the following early morning. And all over again this flight was cancelled in addition. At this point I organized to just go to another metropolis. On getting on that flight there was a electrical fire while in the cabin of the plane, and just after getting from the air for around ten minutes it had been turned around and we were taken off the aircraft in the hurry.
This exercise is not one particular American Airways really should keep on to follow as is dehumanizing and down right inconsiderate of having to pay customers. This experience has wholly left a foul taste in my mouth and it took clear of The good holiday I not too long ago knowledgeable .
I'm sorry to declare that our experience in the AA counter in Newark was under stellar – Of the two shopper service reps at the counter aiding passengers checking in, one focused her time to ONLY First-class passengers, and the other girl looked as if it would do as very little as possible – far too occupied stressing about what All people else was carrying out – all other than what she may be performing! As the line grew extended, the a lot less interested she became, and her Mind-set was horrific – It took us a lot less time and energy to get towards the Airport than it did standing in line to examine in! (above one hour with only 4 persons before us). By the time we stepped up towards the counter – a brand new agent received on board – we had to “calm ourselves down†– you could picture how another forty or so people today began to truly feel behind us! When you continuously strive to inform us, you “care†with regard to the passenger, and this person could use some Mind-set adjustment – or find her One more place!
I attempted getting in contact with AA for restitution and obtained a “type letter†apologizing for my knowledge.
I read this have also written about my luggage getting scraped up and destroyed…. I really feel as though I am due some payment, as well as a refund of $fifty for my travel…. I'm a affected individual Girl, but I do hope anyone contacts me before long relating to this….
In April 2014 I used to be presented a voucher for helping with the unwell affected individual on certainly one of yur flights. Unfortunately because of some unforeseen instances I have not been capable to utilize the voucher.
Final month, I traveled on American Airlines from Portland, Maine to Washington, DC. I can’t tell you more than enough about the excellent service I been given. I asked for a wheelchair for equally airports plus the chair and attendants had been correct there and went higher than and further than the decision to obligation.
My partner And that i experienced a flight leaving Richmond Virginia by using a ultimate place of Seattle Washington. We have been informed about flying and had flown other Airways before that 7 days going to and from multiple Places. We experienced all our data and went to utilize the American Airways kiosk to print our boarding passes. The kiosk didnt request if those people who are traveling are armed service staff so we started off above and waited in line to speak to some agent with the counter. After we had been up at the counter we advised a lady powering the counter that my partner is during the military and we had two bags to examine in. Thats once we ended up knowledgeable that our baggage exactly where in excess of pounds and It could be 250$ additional. We asked for for the Girl to indicate us the place the package pricing is published. She was not able to offer that data and went on to inform us we could seem it up ourselves. My partner that is enlisted within the U.S. Coast Guard hasn't had to pay more or any quantity for baggage, on orders or own. My spouse gave her the 250$ and that is in the event the representative we were being Talking with soon turned pretty impolite and threatened to terminate our complete flight.
The first thing I noticed was the Aircraft by itself since I've really worked In this particular field. The primary aircraft I used to be on wasn't even built in the united states and was so in Brazil before I had been even born.
I'd a very difficult encounter today seeking to e book a simple journey for my spouse And that i from phx to sfo. At first your web site reported their were being no flights. I adjusted browsers and obtained close to the stop on the reserving but regretably entered my wife’s benefit amount Mistaken and the site wouldn't allow me to improve it. When i went back again to begin over again it experienced a similar Completely wrong number and wouldn't let me keep on. I then went to a third browser got all the strategy to the top and the worth for overall economy mentor came up $4258.
I known as AA this early morning and I used to be notified that they observed the car seat in NYC. It will likely be leaving NYC this afternoon and we be at my household someday today or tomorrow.
American Airlines delivers flights, lodges, vehicles, vacations, cruises and pursuits – but the organization is most well-noted for flights originating in The us. The Formal website features tons of information for persons wishing to ebook flights, such as immediate scheduling from the website or by way of cellular phone connection with client service.